LIFE TIME BUY BACK POLICY
If any of our customers wish to return the product purchased through www.zeya.co.in for money back in future, can do so by sending back the product(s) to us or by visiting any of our outlets in India. Please call or visit any of the nearest Zeya outlets to know more about the in store buy back policy.
Zeya provides 99% buyback of the Gross Weight at the prevailing rate of gold; in all the cases, the current market value will be determined by the Zeya by Kundan.
Conditions for this Policy
- The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost shall be borne by us.
- The customer will be responsible for shipping the product to Zeya premises. Zeya can help customers in connecting with reputed courier partners for the shipping purposes.
- This Policy is also applicable to the products not bought from Zeya stores and such products are eligible for Buyback.
- Original Invoice and certificate must be produced for exchange/buyback.
- The prevailing market value of your product will be determined by Zeya by Kundan. An indicative valuation will be provided based on the product provided by the customer for buy-back, however, the final valuation might be subject to change as per quality check, completed only after the product is received and tested by us.
- Buy back is not applicable on making charges and GST.
- Any item that shows sign of damage, wear and tear, alterations, resizing or mishandling leading to reduction in metal weight as mentioned in the invoice shall be reduced from the final weight of metal in valuation. We reserve the right to Buy-Back amount of the product(s).
If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within ten (10) days of receipt of the product. Jewellery returned showing signs of alteration by any other store other than Zeya shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product(s).
Therefore, we give you the flexibility of further exchanging the jewellery piece selected by you (and already exchanged once), even after receiving the new jewellery piece by you. All subsequent request will be taken under lifetime buyback policy
In all cases, the current material value of gold and studded jewellery will be decided at the sole discretion of Zeya. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
Procedure for availing this Policy
This Policy is applicable only for the buy back through online. Your stepwise procedure to process your request is as follows:
- Contact our customer care team and inform the details of the product(s) you wish to return to us along with the Order Number.
- Ship the product which you wish to Buy Back to us & share the details with customer care team.
- Once the returned product is received by us and after successful completion of the quality check, your refund will be made within ten (10) working days.
- Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product(s).
- Refund will be made via online bank transfer within ten (10) days of receipt of the product(s).
- You are requested to update your bank details by emailing us at firstname.lastname@example.org to avail this facility.
If you need and help or think we could have done something better then please let us know. We are listening and happy to do what we can to improve. We can be reached at email@example.com or at +91 844-844-40-41 between 10 am to 6 pm, every week.
Registered office of Zeya by Kundan address is at Flat No 4 , Scindia house, 2nd floor, Janpath , Connaught Place , New Delhi - 110001
You can either get in touch with our Customer Care team by calling at +91 844-844-40-41 or emailing us at firstname.lastname@example.org